COVERAGE: 5 MONTHS PERIOD

Education and Experience Requirements:

• Minimum college or technical training preferred; or a combination of education and experience

• Strong customer service skills and call center experience

• Strong technical skills and/or experience with HRIS systems

Overall Functions, Duties and Responsibilities:

• Communications Center - Take inbound phone calls from large candidate and employee base (upwards of 20k) to respond to queries, offer solutions and resolve issues

• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes

• Monitoring and respond to incoming email/chat communications

• Craft and send mass e-mail and call campaign communications

• Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)

• Achieve a basic understanding of company policies Fulfillment

• Use internal systems to assign candidates to requisitions and send offer letters

• Upload employees for rehire to requisitions in system

• Load, extract and share reports from PEACS

• Coordinate interviews for employees

• Other duties as assigned

Skills and Other Requirements:

• Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required

• Adherence to confidentiality and nondisclosure requirements

• Ability to multi-task and demonstrate time-management in a fast paced environment

• Excellent organizational skills and excellent communication skills required

• Positive demeanor and the ability to work well with others in providing excellent customer service is critical

• Sense of ownership and urgency to support business and employee needs

Working Conditions:

• Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.

• Office environment – ability to sit for long periods of time is necessary

• COVERAGE: 5 MONTHS PERIOD

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: HUMAN RESOURCES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 14169