At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Part of Pearson Schools Qualifications the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high-stakes UK and international qualifications to our learners and first-class customer service to all our customers.

The Assessment division comprises:

Delivery team - accountable for the strategic delivery of our high-stakes UK and international qualifications

Content team - accountable for the accurate delivery of our secure high-stakes UK and international assessment instruments as well as non-secure content

Quality and improvement team - accountable for quality assurance, post-results services, improvement initiatives (including assessment monitoring), regulatory research (including consultations)

Strategy and customer team - accountable for the delivery of assessment-related transformational, strategic, and customer initiatives

Online assessment transformation team - accountable for delivering online transformation initiatives and support of online marking system.

The role

The Content Coordinator (CC) is responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio. Reporting to the relevant Assessment Content Operations Manager, the CC works as part of a team, where the collective aim is to deliver a professional and customer-focused service.

A day in the life of

The Content Coordinator’s role is varied and changes throughout the year depending on the cycle of assessment delivery and production. CCs are responsible for the secure and accurate management of the content production for a series of question papers. CCs manage relationships with external assessment associates to produce high-quality assessments to strict deadlines. CCs will attend team meetings, manage the workload for their allocated qualifications, and support their fellow CCs and their Assessment Content Operations Managers in their day-to-day work.

Other activities are:

• Working to deadlines on set activities throughout the year

• Ensuring timely escalations to management on adherence to the paper production processes, schedules or other issues

• Managing their own training and seeking advice and support from their manager

• Working collaboratively within own content team as well as across the wider Assessment team

Key challenges

• Working to tight, and immoveable, deadlines

• Working within a regulated and process-driven framework

• Attention to detail, even with repetitive tasks

• Reacting positively to change

• Adapting to the challenges created by the introduction of new qualifications and ways of working

• Adapting to different IT systems

• Supporting examiners in their use of new technologies

• Influencing and working closely with Examiners and internal stakeholders

• Simultaneously managing tasks for multiple examination series

• Working flexibly across GQA on a range of qualifications, within different teams, and across different tasks as appropriate

• Flexibility of working patterns and ways of working

Working pattern

A typical working pattern is Monday to Friday, 37.5 hours a week. Weekend working is required at busy times throughout the year with time off in lieu/paid overtime available. During peak times of activity, there may be restrictions on leave. We ask our CCs to be flexible and work across qualifications and the wider department as required.

Core competencies:

• Providing a customer-focused service

• Communicating with influence

• Working in a team to achieve goals

• Delivering goals in a changing environment

• Taking an innovative and creative approach to work

• Maximising potential in self and others

• Taking ownership of own development

Personal style and behaviour:

The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for CCs to progress to other roles within the team. It is a bonus but not essential to have a background or interest in the education sector.

The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem-solving. Excellent customer service skills and the ability to communicate at all levels are essential both verbally and using excellent written English.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCT MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 13785